Objective of the masterclass is to build performance management and manage KPI in the human resource to team to ensure maximum utilisation of the HR system . This course will cover and discuss how your company can utilise people strategies to unleash the power of your workforce to achieve competitive business advantage. This requires a strategic approach focused on the key dimensions of human capital.

This course provides knowledge of strategies and techniques to enable HR professionals to prioritise, plan and progress HR strategies so as optimise their company’s human capital assets. By understanding and adopting evidence-based techniques, participants can further align and deploy their company’s human capital potential to achieving strategic corporate intent. Course methodology involves presentations supported by discussions, self-assessments and learning activities, including the creation of a personal, team and organisational development plan. Managers should choose this course if they seek to create or refine their company’s people strategies and improve overall execution of HR plans.

There is value in having a balance scorecard or systematic approach for measuring your organisational performance. By the end of the four days delegates will know how to effectively build and lead their teams to focus on customer satisfaction, service delivery excellence together with financial and non-financial key performance indicators.

High performing and customer centered companies are due to exemplary leadership tactics and collaboration with engaged managers and their teams. Join us for this masterclass over four days and learn how to design and develop a corporate culture of service delivery excellence which is focused on customer centricity together with financial performance and quality customer service delivery.

Delegates will learn the necessary skillsets to handle changes in organisational design, personnel and even strategic direction and focus. They will also participate in case studies and group exercises to help with strategic thinking, problem solving and ‘out of the box’ solutions for complex organisational transitions and service delivery excellence.

The delegates will benefit from the 4 Day masterclass workshop with:

• HR Director
• HR Manager
• Talent Management
• Learning & Development Department
• Is designed for anyone involved in organisation change and driving improved people productivity and business performance through digital transformation.
• Particularly focuses on programme change champions and key projects members who are driving digital change.