This Three-day training program shows you how technology is changing the face of banking and how it is altering both its risk profile and business model. This technology has major positive implications for banking – for banks, insurance, Microfinance and other financial institutions and their customers a like.

On the positive side these changes present vast business opportunities for banks in terms of dramatically reduced costs, more targeted marketing and a wider client base. On the flipside these changes have dramatically modified and in some cases increased many of the traditional risks associated with banking activities.

The term ‘Digital Banking’ is one of the most miss-understood concepts in the financial world today. Ask any group of 21st century bankers and you will get more definitions than there are member of the group. Many simply see Digital Banking as mobile banking or on-line banking. They see it as an add-on to existing and traditional banking services. All of these are too narrow focused. They fail to see the big picture.

Rapid technological changes in recent years have revolutionised the way banking services and products are produced and delivered to consumers, small businesses and corporates alike. We are all familiar with how the Internet, the Mobile-phone and Smart-cards have changed the way we live our lives.

To innovative, progressive, go-ahead banks these changes, known collectively as Digital Banking hold great promise to change the way banking operations are carried out. With this change will come new operational processes, procedures and business models.

This 3-day in-person training program consists of more than 20 highly detailed sessions covering all aspects of Digital banking. The presentation material is supported interactive sessions and group exercises scheduled at regular intervals.

On the positive side these changes present vast business opportunities for banks in terms of dramatically reduced costs, more targeted marketing and a wider client base. On the flipside these changes have dramatically modified and in some cases increased many of the traditional risks associated with banking activities. Digital banking carries its own unique characteristics which include:

CEO, COO, CMO, CIO, Senior Vice President, Group Heads, Directors, Vice Presidents, Managing Executive, General Manager, Senior Managers, Managers, Senior Executive and practitioners from: