Retail banking has changed significantly over the last few years, following the impacts of the global financial crisis but in particular due to the rapid growth in new alternative channels of distribution emanating from the new digital era (mobile as well as social media) as well as the growth in innovative technologies such as AI, chatbots and robotics.

In today’s increasingly competitive world for retail banks keeping up to speed with key trends and desired changes is challenging. These changes are placing pressure on banks to balance revenue growth alongside the pressure on cost management whilst facing the difficulty of how to drive more value from expensive physical networks.

The African environment has a wide range of current challenges including credit and risk issues, political challenges, inflation and cost pressures as well as growing populations demanding more services enabled through digital opportunities – technology can clearly provide some of the solutions but choosing where to focus expenditure for optimum benefit is not easy.

It is therefore important to tackle these challenges, to equip retail bankers with the knowledge to enable them to balance the challenges of today with the need for future success. Having the unique benefit of a global expert and former banker who has direct experience of working with the local market place is invaluable – that is what this programme offers.