Retail banking has changed significantly over the last few years, following the impacts of the global financial crisis but particularly due to the rapid growth in new alternative channels of distribution emanating from the new digital era – mobile as well as social media. In today’s increasingly competitive world for retail banks keeping up to speed with key trends and desired changes is challenging. These changes are creating significant challenges and placing pressures on banks to balance revenue growth alongside the pressures on cost management.

The environment in some countries has a wider range of current challenges including credit and risk issues, currency challenges, inflation and cost pressures brought about through issues including oil price reduction and international sanctions.

It is therefore important that to tackle these challenges that retail bankers are well informed to enable them to balance the challenges of today with the need for future success. Having the unique benefit of a global expert and former banker who has direct experience of the local market place is invaluable – that is what this programme offers.

• Head of Retail Banking
• Regional Managers
• Branch Managers
• General Managers
• Head of Marketing
• Marketing Managers
• Alternative Distribution Managers
• Strategic Planning Personnel
• Operations Directors
• HR and Training Managers