The term ‘Digital Banking’ is one of the most miss-understood concepts in the financial world today. Ask any group of 21st century bankers and you will get more definitions than there are member of the group. Many simply see Digital Banking as mobile banking or on-line banking. They see it as an add-on to existing and traditional banking services. All of these are too narrow focused. They fail to see the big picture.

As COVID-19 pushed most business specially Banks to be more dependant on digital channels,Customers now expect banks to maximize digital interactions and come up with digital alternatives for their day-to-day banking needs as they are now more open to trying out a new app than they were before the COVID-19 pandemic

This 3-day training program will show you how technology is changing the face of banking and how it is altering both its risk profile and business model. This technology has major positive implications for banking – for banks and their customers alike.

On the positive side these changes present vast business opportunities for banks in terms of dramatically reduced costs, more targeted marketing and a wider client base. On the flipside these changes have dramatically modified and in some cases increased many of the traditional risks associated with banking activities.

Digital banking carries its own unique characteristics which include:

This 3 day training course reviews the world of Digital Banking and show how it may be harnessed to the benefit of both bank and customer alike.

This course has been tailored to be equally of value in the development of Digital Banking in both developed and developing economies.