The term ‘Digital Banking’ is one of the most miss-understood concepts in the financial world today. Ask any group of 21st century bankers and you will get more definions than there are member of the group. Many simply see Digitala Banking as mobile banking or on-line banking. They see it as an add-on to exisng and tradional banking services. All of these are too narrow focused. They fail to see the big picture. Rapid technological changes in recent years have revoluonized the way banking services and products are produced and delivered to consumers, small businesses and corporates alike. We are all familiar with how the Internet, the Mobile-phone and Smartcards have changed the way we live our lives. To innovave, progressive, go-ahead banks these changes, known collecvely as Digital Banking hold great promise to change the way banking operaons are carried out. With this change will come new operaonal processes, procedures and business models. This two-day training program shows you how technology is changing the face of banking and how it is altering both its risk profile and business model. This technology has major posive implicaons for banking – for banks and their customers alike. On the posive side these changes present vast business opportunies for banks in terms of dramacally reduced costs, more targeted markeng and a wider client base. On the flipside these changes have dramacally modified and in some cases increased many of the tradional risks associated with banking acvies. This 2-day training course reviews the world of Digital Banking and show how it may be harnessed to the benefit of both bank and customer alike. This course has been tailored to be equally of value in the development of Digital Banking in both developed and developing economies.