Is your senior management team strategically leading and driving these changes or are they happening as kneejerk reactions to your competitors or economic circumstances? This course provides leader and managers with the tools to provide exemplary leadership during times of transformational change. Successful change management for transformational change can only happen with an engaged workforce who have a clear understanding of the company’s purpose (mission) and its strategic direction and business objectives.

There is value in having a balance scorecard or systematic approach for measuring your organisational performance. By the end of the four days delegates will know how to effectively build and lead their teams to focus on customer satisfaction, service delivery excellence together with financial and non-financial key performance indicators.

High performing and customer centred companies are due to exemplary leadership tactics and collaboration with engaged managers and their teams. Join us for this masterclass over four days and learn how to design and develop a corporate culture of service delivery excellence which is focused on customer centricity together with financial performance and quality customer service delivery.

When shareholders, directors, senior management and employees are all focused on high performance through customer service excellence and sustainable grow we see businesses grow and develop products and services which retain and attract customers.

Delegates will learn the necessary skillsets to handle changes in organisational design, personnel and even strategic direction and focus. They will also participate in case studies and group exercises to help with strategic thinking, problem solving and ‘out of the box’ solutions for complex organisational transitions and service delivery excellence.

President

It will be useful to anyone who is responsible for designing and developing Corporate Strategy, Change Management projects and future Leaders.